CUSTOMER CARE
Have any questions or concerns? I am always ready to help! Send an email to info@johnicea.com
QUESTIONS?
How do I track my order?
You may track your orders by using the tracking number sent via email.
How are my products shipped?
All products are shipped through USPS, Fedx, or UPS. Shipments should take between 7 to 14 days to ship or less.
How do pre-orders work?
Pre-orders may take anywhere from 2 to 4 weeks to process and ship, depending on the product and the demand.
What is your returns policy?
All orders can be returned within 7 business days. It is required that the product is not damaged in anyway. Everything must be intact and in excellent condition. Any returned items will be inspected. A refund will be issued upon the condition of the product. Thank you.
What about custom orders?
Custom orders will be provided upon request currently via email (info@johnicea.com). This is limited and all requests will be notified on the available of the request.
How do I get in contact with your team?
If you have any questions or concerns, contact via email at info@johnicea.com. I would love to hear from you.
What about plus size options?
If you need a larger size then what I already provide, send a request by email and I will increase sizes based on the demand. I can possibly take individual request if needed.
What else can we expect for this company?
New product additions will arrive as I grow. Opportunities to join the team. Exclusive deals and events. Subscribe to the team to gain access to updates.